Due to the nature of our business and the brand’s we work with all sales are final, and all products are non-refundable.

However, there are some circumstances that we will offer refunds. We will happily refund your purchase if:

• • If you have not received your product within 50 days of ordering 
  • If your item is damaged or not working (see our 3 Day Product Guarantee)

To complete all refunds, we require a receipt or proof of purchase. We reserve the right to offer only a partial refund for items. Only regular priced items may be refunded. Sale items cannot be refunded.

To start a return/refund process, please email Starfare: contact@starfare.co.uk.

Did your item arrive damaged or not working? If so, you are protected and can make a claim, the procedure is outlined below.

1. 1. Within 3 days of receiving the product, contact us with a photo or video explaining the issue and whether you want a refund or replacement.
   2. We will review the claim and contact you if we need more information.
   3. If approved, we will refund or resend the item, you may also be asked to return the product.

Will I need to send the item back to our store?

All high-value products need to be returned. High valued items are determined by our service team and are usually an item around £40 or more. In most cases, if the product is not a high-value product then you do not need to return it and can keep the faulty product. However, the return of the product shall be decided on an individual basis. You will receive your full/partial refund once we have received and checked the product.

If we ask you to return the product, you are responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. We will discuss with you the most cost-effective way to return ship it to us and give you full instructions including our address.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 10 days for the refund to be credited to your account. If you have not received your refund, please email us at contact@starfare.co.uk.

Your item must also be unused, in the same condition that you received it and be in the original packaging.

Several types of goods are exempt from being returned: perishable goods (e.g. food, flowers, magazines), gift cards, downloadable software products, health and personal care items.

Please do not send your purchase back to the manufacturer.

To return your product, you should email Starfare to discuss the details: contact@starfare.co.uk.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at contact@starfare.co.uk.

Contact us at contact@starfare.co.uk for questions related to refunds and returns.